Genie Retail Energy

Customer Care Specialist

GENERAL DESCRIPTION

Are you looking for a challenging position with the opportunity for internal growth? Genie Retail Energy is a growing energy supply company seeking reliable and highly motivated individuals. Please come join our dynamic team where we offer continuous training to promote growth within.

Genie Retail Energy is seeking professional candidates who are flexible, have a pleasant attitude and have the ability to work well both individually and within a team. Open availability, Monday through Friday, 9:00 a.m. to 5:00 p.m.

The position offers a variety of responsibilities and will challenge you daily and promotes a progressive employee development for future career opportunities within the company.

WORK EXPERIENCE REQUIREMENTS AND DESCRIPTION

Duties and Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Focus of customer retention.
• Providing customers with the organization’s service standards.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.
• Bilingual a plus
• Some sales and customer service experience
• Excellent communication skills, including verbal with proper grammar.
• Excellent computer skills.
• Detail oriented with the ability to multi-task.
• Some experience with MS Excel is a plus
• Able to react effectively and calmly in escalated situations